Refund policy
At Hobby Corner Egypt, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward return and refund policy to make the process as easy as possible.
- Returns Eligibility:
- You can return items within 14 days of receiving your order.
- To be eligible for a return, the item must be unused and in the same condition as when you received it.
- The item must be in its original packaging with all accessories, tags, or parts included.
2. Non-Returnable Items:
Certain items are non-returnable, including but not limited to:
- Opened or used products (e.g., opened model kits, trading card products, etc.)
- Gift cards
- Preorders (see section 9)
3. Return Process:
-
To initiate a return, please contact our customer service team at
📧 info@hobbycorneregypt.com or 📞 +201001109541
with your order details and reason for return. - Our team will guide you through the return process and provide a return authorization if applicable.
- You will be responsible for the return shipping costs, unless the item is defective or incorrect.
- Please pack the items securely to avoid any damage during the return shipment.
4. Refunds:
- Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Refunds for returned items apply to the purchase price only and do not include original shipping costs (unless the return is due to a defect or error on our part).
5. Exchanges:
- If you would like to exchange an item for a different size, color, or product, please contact our customer service team.
- Exchanges are subject to availability and may involve additional charges for the new item.
6. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately.
- We will arrange for a return and provide a full refund or send you a replacement at no extra charge.
- If an item is found to be defective after use, please refer to the manufacturer’s warranty for further assistance.
7. Order Cancellations:
- If you wish to cancel a regular order, please contact us as soon as possible.
- Orders can only be cancelled if they haven’t been shipped yet. Once the order has been dispatched, the standard return process applies.
8. Customer Support:
If you have any questions or need assistance, feel free to contact our support team:
📧 info@hobbycorneregypt.com
📞 +201001109541
We’re always happy to help and make your experience with us as smooth as possible.
9. Preorder Policy:
- All preorders must be paid in full at the time of placing the order.
- Once confirmed and paid, preorders are non-refundable and cannot be cancelled, as the item is reserved specifically for you and ordered from the supplier accordingly.
- If the product is officially cancelled by the manufacturer or supplier, a full refund will be issued or store credit can be provided—based on your preference.
- Preorder delivery dates are estimates and may vary based on supplier or shipping delays. We will notify you of any major changes.
Thank you for shopping with Hobby Corner Egypt.
We appreciate your trust and look forward to serving you again!